Refund policy
RETURN & REFUND POLICY
Overview
We want you to love your Inaury purchase. If you're not completely satisfied, we're here to help. Return windows and conditions vary by region as outlined below.
Return Windows by Region
- United States: 10 days from delivery of your order
- European Union & EEA (Norway, Iceland): 14 days from delivery of the last item on your order
- United Kingdom: 14 days from delivery of your order
- Gulf Cooperation Council (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman): 15 days from delivery of your order
- Asia Pacific (Australia, New Zealand, Singapore, Hong Kong, Taiwan, Japan) & Canada: 14 days from delivery of your order
Conditions for Return
Items must be:
- Unworn and in original condition
- In original packaging with all tags attached
- Free from damage, scent, or signs of use
The following items are final sale and cannot be returned or exchanged: all items from our Sale collection and Bridal Collection.
Custom and personalized orders are non-returnable and non-refundable. These items are exempt from the EU right of withdrawal, as permitted under EU Consumer Rights Directive Article 16(c). This will be clearly indicated on the product page prior to purchase.
EU & EEA Right of Withdrawal
If you are located in the EU or EEA, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, notify us before the withdrawal period expires by contacting us at hello@inaury.com. We will process your refund within 14 days of receiving the returned item.
How to Initiate a Return
Log in to your account and submit a return request through your order page, or contact us at hello@inaury.com.
Exchanges
We do not offer automatic exchanges. If you'd like to exchange an item, please reach out to us directly at hello@inaury.com and our team will be happy to assist you. Exchanges are subject to product availability and must be requested within your region's return window.
Return Shipping
Return shipping costs are the customer's responsibility for all regions. We recommend using a tracked shipping method — Inaury is not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed within 7–10 business days to your original payment method.
Damaged or Defective Items
If your item arrives damaged or defective, contact us at hello@inaury.com within 48 hours of delivery with photo evidence. We will arrange a replacement or full refund at no cost to you.
Cancellations
Orders may be cancelled before they are fulfilled. Once an order has been fulfilled and shipped, it cannot be cancelled but may be eligible for return per the policy above. Pre-orders that are partially paid and unfulfilled may be cancelled; fulfilled pre-orders are not eligible for cancellation.
Contact
hello@inaury.com | +1-914-246-5996
