Orders are processed and shipped within 2 business days. Delivery time depends on the shipping method selected at checkout.

You'll receive a tracking email once your order ships. You can also track your order here.

We can only update shipping addresses if the order hasn't shipped yet. Email us as sppm as possible at support@inaury.com.

You may request changes or cancellations within 24 hours if your order hasn’t shipped yet. After that, changes can’t be guaranteed.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

We offer the following shipping options for customers in the United States:

• 5–8 business days
• 3–4 business days
• 1–2 business days

Choose the option that best fits your delivery needs during checkout.

International orders normally arrive within 5–14 business days of shipping, depending on the shipping method selected at checkout. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

We ship using USPS, UPS, and DHL depending on the destination and shipping method selected at checkout.

Yes! Expedited shipping options are available at checkout based on your location.

Yes, international orders may be subject to import duties and taxes. At checkout, you’ll have the option to pre-pay these fees — this often saves you money and ensures a smoother, faster delivery.

If you choose not to pre-pay, duties will be collected by the carrier at the time of delivery, and fees may vary based on your country’s customs regulations

We accept returns on eligible U.S. orders within 10 days of delivery. Jewelry must be unworn and in its original condition. Please note: bridal, clearance, custom, and international orders are final sale.

Yes, a flat $7 return shipping fee will be deducted from your refund.

Yes! We offer exchanges on eligible items through the same portal used for returns. As long as the item is unworn and meets our return conditions, you can easily exchange it for a different item or variation.

All returns and exchanges are processed through our Returns Portal. Just enter your order details to get started.

We're so sorry! If your item arrives damaged or defective, please email us within 3 days of delivery at support@inaury.com with clear photos of the item and packaging. We’ll make it right with a replacement or refund.

No — all clearance, final sale, and promotional items are final and cannot be returned or exchanged.

Once your return is approved and received, please allow 5–10 business days for the refund to appear on your original payment method.

We accept all major payment options, including:

• Visa, Mastercard, American Express, Discover
• PayPal, Apple Pay, Google Pay
  Shop Pay, Afterpay, and Affirm

Yes. All transactions are securely processed through Shopify’s encrypted checkout system. We never store or see your full payment details.

Yes! You can apply a promo code and gift card in the same order, as long as the promo code is valid and not already restricted to single-use.

Absolutely! You can split your purchase into 4 interest-free payments using Shop Pay Installments or Afterpay. We also offer longer-term monthly payments through Affirm—select your preferred option at checkout.

Yes, sales tax is applied where required by law and is calculated at checkout based on your shipping address.

All orders are charged in USD. Your bank or credit card provider may apply a conversion fee depending on your location.