We are proudly based in New York, USA. All orders are carefully quality-checked and shipped directly from our U.S. studio.

Inaury is currently an online-only boutique. We do not offer local pickups, but we ship fast and reliably right to your door across the U.S. and select international destinations.

We are always here to help! You can reach us via:

• Email: hello@inaury.com
• Phone / Text: +1 (914) 246-5996
• Form: Submit a message on our Contact Us page.

Our team responds within 24–48 business hours, Monday through Friday.

Yes! We love partnering with creators who align with our brand aesthetic. If you'd like to collaborate, email us at hello@inaury.com or send us a message on Instagram @inaury.official.

All orders are processed and packed within 1–2 business days before being handed over to the carrier.

Yes! You can request an order cancellation directly through your Customer Account. Simply log in, view your recent order, and select the cancellation option before the item is fulfilled. Once an order has been packed or shipped, it can no longer be canceled.

Once your package ships, you’ll receive an automated confirmation email and SMS containing your tracking number. You can also view shipping updates anytime by logging into your account or visiting our Tracking Page.

If you notice an error in your delivery address, email hello@inaury.com right away with your order number and updated address. We can only update shipping details prior to order fulfillment.

We offer five convenient U.S. shipping options via USPS, UPS, and DHL:

• Standard Shipping (5–8 business days): $7.95 (Free on U.S. orders $99+)
• Priority Shipping (2–5 business days): $13.95
• Expedited Shipping (2–4 business days): $24.95
• Express Shipping (2–3 business days): $36.95
• Overnight Shipping (1–2 business days): $49.95

Yes! We ship to select international regions including Canada, UK, EU, GCC, Asia Pacific, and more. (Free international shipping applies on orders $150+).

International orders typically arrive within 5–14 business days, depending on your location and chosen delivery method. Customs clearance in your destination country may occasionally cause additional delays.

International orders may incur customs duties and taxes. You can pre-pay these fees at checkout for a discounted rate to ensure seamless delivery with no surprise charges upon arrival. If you opt out of pre-paying, the carrier will collect duties at delivery.

Yes, international orders may be subject to import duties and taxes. At checkout, you’ll have the option to pre-pay these fees — this often saves you money and ensures a smoother, faster delivery.

If you choose not to pre-pay, duties will be collected by the carrier at the time of delivery, and fees may vary based on your country’s customs regulations

Return eligibility depends on your delivery location:

• United States: 10 days from delivery ($8 return fee applies).
• United Kingdom, EU, EEA, Canada & Asia Pacific: 14 days from delivery.
• GCC Countries: 15 days from delivery.

All returned items must be unworn, unused, and in their original packaging.

You can initiate a return directly through your Customer Account:

1. Log in to your Inaury Account.
2. Select the order and item(s) you wish to return.
3. Submit your return request.

Once submitted, our team will review the request and email you step-by-step instructions (and your return label) within 24–48 business hours.

To swap an item for a different style, size, or store credit, please email us directly at hello@inaury.com or text +1 (914) 246-5996 with your order number and the piece you'd like to exchange.

U.S. Orders: A flat $8 fee is deducted from your refund to cover the pre-paid return label.

International Orders: Customers are responsible for purchasing and providing their own tracked return shipping label.

If your item arrives damaged, please contact us within 48 hours of delivery at hello@inaury.com. Include clear photos of the damaged item and original packaging, and we will promptly send a free replacement or issue a full refund.

Yes. For hygiene and custom-production reasons, the following items cannot be returned, exchanged, or canceled:

• Final Sale / Clearance items
• Personalized or Custom-made pieces

Once your return is delivered to our U.S. studio and inspected, we will issue your refund within 5–7 business days to your original payment method.

Yes! Every order arrives individually packaged in our signature Inaury box, making it completely gift-ready.

Absolutely. You can write a custom note in the "Order Notes" box at checkout, and we will include a gift card inside your package without any pricing details on the packing slip.

Yes! Inaury digital gift cards are delivered via email, never expire, and can be used on any order.

We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, and Affirm.

Yes, 100%. All transactions are processed through Shopify’s encrypted checkout system using bank-grade security protocols. We never store, see, or have access to your sensitive payment card details.

Yes! You can split your purchase into 4 interest-free payments using Shop Pay Installments or Afterpay. For longer-term monthly payment options, Affirm is also available—simply select your preferred provider at checkout.

Sales tax is applied where required by local laws and is calculated automatically at checkout based on your shipping address.

All orders are processed in USD. If you are shopping internationally, your bank or credit card company will handle the currency conversion based on current exchange rates.

No, promotional discount codes cannot be combined or used in conjunction with a gift card on the same order. Only one discount type or promotional code can be applied per transaction at checkout.

You can enter your promotional code during checkout in the designated discount box before finalizing your payment. Make sure to apply it before completing your purchase, as codes cannot be retroactively applied once an order is placed.

No, promo codes cannot be applied to orders placed before the code's active promotion window, nor can they be applied after an order has already been completed.

Yes! We offer digital gift cards in various amounts. They’re delivered via email, never expire, and can be used on anything we ship.

• To purchase a gift card, click here.