We primarily ship to the United States. Additionally, we offer international shipping to selected countries, including Australia, Austria, Bahrain Belgium, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Polynesia, Georgia, Germany, Gibraltar, Greece, Guernsey, Hong Kong SAR China, Hungary, Iceland, Ireland, Italy, Japan, Jersey, Jordan, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Malaysia, Malta, Mauritius, Moldova, Monaco, Montenegro, Morocco, Netherlands, New Zealand, Norway, Oman, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Trinidad & Tobago, Turkey, United Arab Emirates, and the United Kingdom.

Our processing time is 1-2 business days. This is separate from the shipping time and depends on the shipping method and destination.

Note: Orders placed on Fridays and weekends are shipped out the next business day.

To track your order, you can visit our "Track Your Order" page on our website. Additionally, if you have an account with us, you can log in to view your order history and track the status of your shipment.

If you have any further questions or need assistance, feel free to reach out to our customer support team at support@inaury.com or via phone at 914-510-2844.

We offer Economy (5-8 business days), Standard (3-4 business days), and Express (1-2 business days) shipping options for customers in the United States.

Shipping costs vary based on factors such as the delivery destination, item weight, and shipping method. You can view the shipping rates during the checkout process.

Yes, we offer international shipping to several countries. The shipping rates for international orders are calculated during checkout.

Unfortunately, we cannot change the shipping address once the order is placed. Please ensure your shipping information is accurate during checkout.

While we strive for timely delivery, shipping times may vary due to factors beyond our control. We appreciate your understanding in such circumstances.

You can place an order directly on our website. Simply browse the products, add them to your cart, and proceed to checkout.

You can check the status of your order by logging into your account and viewing your order history. Additionally, you can use our "Track Your Order" page.

You can make modifications to your orders within 24 hours of placing them. After this timeframe, modifications to the order are not possible.

Kindly review your order carefully before confirming the purchase.

Yes, we do accept custom orders! Our Artisan Crafted and Heritage collections can be fully customized to your preferences. For more details or to discuss customization options, please reach out to us via email at sales@inaury.com, through our Instagram handle @Inaury__, our website's chat widget, or call us at 914-510-2844.

Absolutely! Our Bridal jewelry collection is not on the website yet, please reach out to us via email at sales@inaury.com, through our Instagram handle @Inaury__, our website's chat widget, or call us at 914-510-2844 to discuss options.

Yes, you can add items to an existing order within 24 hours of the order being placed. After this timeframe, modifications to the order are not possible.

Unfortunately, we cannot change the shipping address once the order is placed. Please ensure your shipping information is accurate during checkout.

If you encounter any issues with your order, please contact our customer support team at support@inaury.com or through our website's chat widget.

Yes, you will receive an order confirmation via email after placing an order. Once your order is processed, you'll receive tracking information to monitor its status.

Note: If you haven't received an email, please check your Spam folder.

Our return policy is detailed on our dedicated return policy page. Please review it for information on returns, exchanges, and refunds.

Yes, we do accept exchanges. For detailed information on our return policy, please visit our Return Policy page.

To initiate a return, please contact our customer support team at support@inaury.com.

Yes, our return policy specifies a timeframe during which returns must be initiated. Please refer to the return policy page for details.

Yes, we do offer exchanges for eligible items. Details on the exchange process can be found in our return policy page.

Refunds are processed through the original payment method. Please refer to our return policy for more information on refund processing times.

The return policy outlines any applicable return shipping fees. Review this information before initiating a return.

Customized items from our Artisan Crafted and Heritage Collection are not eligible for return. Please review our return policy for more details.

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue.

Yes, we ensure the security of all our payment methods to provide a safe and protected shopping experience for our customers.

Absolutely not. We prioritize your privacy and do not sell or share your data with any third parties. Your information is treated with the utmost confidentiality and used solely for order processing and communication purposes in accordance with our privacy policy.

Yes, we take the security of your personal information seriously. Our website employs industry-standard security measures to protect your data.

We collect information necessary for order processing, such as your name, contact details, and shipping address. Refer to our privacy policy for more details on the type of information we collect.

Your payment information is securely processed through trusted payment gateways. We do not store any sensitive payment details on our servers.

Yes, you have the option to opt-out of marketing communications. You can manage your communication preferences in your account settings or by unsubscribing via email.

Customer accounts are protected by secure passwords. It's important to create a strong, unique password and keep it confidential to ensure the security of your account.

You can reach our customer support team by emailing support@inaury.com, sending a direct message on Instagram at @inaury__, or using the chat widget on our website.

Our customer support team is available from Monday to Friday, 10 AM to 10 PM EST, and on Saturday and Sunday from 10 AM to 7 PM EST.

We strive to respond to inquiries promptly. You can typically expect a response within one business day. For urgent matters, please use our chat widget for real-time assistance.

Yes, you can reach us by phone at 914-510-2844. However, for quicker responses, we recommend reaching out via email or chat.

Currently, we operate exclusively online. You can browse and purchase our products through our website.

Absolutely! Our customer support team is ready to assist you with any questions or concerns related to placing an order.

If you encounter any technical issues while browsing our website, please let our customer support team know. They can assist you and ensure a smooth shopping experience.