Returns & Exchanges

We want you to love your Inaury piece. If something isn't quite right, we're here to help.

Our Promise

Every Inaury piece is crafted with care and inspected before shipping. If your order arrives damaged or isn't what you expected, we'll make it right.

Policy at a Glance

Return/Exchange Window: 10 days from delivery

Condition: Unworn, with original packaging

Exchanges: Free

Store Credit: Available upon request

US Return Shipping: $7 flat fee (deducted from refund)

International Return Shipping: Customer responsibility

Refund Timeline: 7-10 business days after we receive your return

How to Start a Return or Exchange

Email us at support@inaury.com with your order number and reason for return or exchange
Or call us at +1-914-246-5996
We'll send you instructions within 24 hours

Exchanges

Want a different size, style, or piece? We offer free exchanges within 10 days of delivery. Just let us know what you'd like instead and we'll take care of it.

If you're not ready to choose something new, we're happy to issue store credit so you can shop whenever you're ready.

What Can Be Returned

Items in original, unworn condition
All original packaging and components included
Returned within 10 days of delivery

Please note: All pieces from your order must be returned together for a full refund. Partial returns will receive a partial refund.

What Cannot Be Returned

Clearance items

All clearance items are final sale

Customized or personalized pieces

Made just for you and cannot be returned, exchanged, or cancelled
Please double-check sizing and details before purchasing these items.

Damaged or Defective Items

Received something damaged? We're so sorry — here's how we'll fix it:

Contact us within 48 hours of receiving your order
Send us photos of the damage and packaging
Choose your resolution: full refund, replacement, or exchange

For US orders, we'll cover the return shipping for damaged items (just send us photo proof). International customers are responsible for return shipping, but we'll still make it right with a refund, replacement, or exchange once we receive the item.

Refunds

Once we receive and inspect your return, we'll process your refund within 7-10 business days. The refund will go back to your original payment method.

For US orders, a $7 return shipping fee will be deducted from your refund (waived for damaged items with photo proof).