We’re Here to Help
Have a question, need help with an order, or want to talk bridal jewelry? We’d love to hear from you.
More Ways to Reach Us
Reach Us Directly
We are available to assist you with orders, styling guidance, or general questions.
📞 Phone: (914) 246-5996
🕒 Available Monday–Friday, 10am–6pm EST.
Prefer to Write?
You can also reach us by email and we’ll get back to you as soon as possible.
📧 Email: support@inaury.com
🕒 Someone will reach out to you within 24-72 hours.
Social Media
Join the Inaury community on Instagram — we love chatting, sharing, and seeing how you style your pieces.
📸 Instagram: @inaury.official
Frequently Asked Questions
Orders & Shipping
All orders take up to 2 business days to process.
For U.S. orders, delivery time depends on the shipping method selected at checkout.
International orders may take longer depending on destination, customs, and local carrier timelines. For full details, see our Shipping Policy.
Yes! We ship internationally. Please note that international shipping typically takes longer than domestic U.S. shipping and may be subject to customs delays.
You can find estimated delivery times and more info in our Shipping Policy.
Orders can be canceled or updated only if they haven’t been shipped yet. Once an order is shipped, we’re unable to make changes or cancel it.
We do not offer rentals or local pickups at this time. All orders are shipped directly to your address.
Returns & Exchanges
We accept returns within 10 days of delivery for unworn, undamaged items.
Please note: We do not accept returns or exchanges on:
- Bridal orders
- Custom orders
- International orders
To request a return or exchange, you can visit our Returns Portal.
Bridal & Custom Order
Yes! Select “Custom jewelry request” in our contact form, and we’ll be in touch to discuss your ideas.
Bridal consultations start with an initial conversation to understand your vision, color palette, and styling goals. Then, we’ll schedule a follow-up session where we present a curated product demo just for you.
To schedule your initial consultation, click here.
After scheduling, please make sure to fill out our Bridal Intake Form so we can prepare for your session.
Packaging Details
Yes! All orders arrive beautifully packaged and gift-ready.
- Non-brirdal orders are packed in our signature black jewelry box, tied with a ribbon—perfect for gifting or keeping.
- Bridal orders from our Bridal Collection are packed in a premium black wooden jewelry box, ready for your big day and picture-perfect moments.
Product Care
Store your pieces in a cool, dry place. Avoid contact with water, perfume, or chemicals. Use a soft cloth to gently clean after each wear.
Some pieces are limited edition. If something you love is sold out, feel free to contact us—we may restock or offer something similar.