FAQs

We are proudly based in New York, USA. All orders are carefully quality-checked and shipped directly from our U.S. studio.

Inaury is currently an online-only boutique. We do not offer local pickups, but we ship fast and reliably right to your door across the U.S. and select international destinations.

We are always here to help! You can reach us via:

• Email: hello@inaury.com
• Phone / Text: +1 (914) 246-5996
• Form: Submit a message on our Contact Us page.

Our team responds within 24–72 hours, Monday through Friday.

Yes! We love partnering with creators who align with our brand aesthetic. If you'd like to collaborate, email us at hello@inaury.com or send us a message on Instagram @inaury.official.

All orders are processed and packed within 1–2 business days before being handed over to the carrier.

Orders can be cancelled within 1 hour of being placed. Email hello@inaury.com with your order number. After 1 hour, your order may already be in process and can't be cancelled, but it may be eligible for return under our Return & Refund Policy. Custom and personalized pieces can't be cancelled.

Once your package ships, you’ll receive an automated confirmation email and SMS containing your tracking number. You can also view shipping updates anytime by logging into your account or visiting our Tracking Page.

If you notice an error in your delivery address, email hello@inaury.com right away with your order number and updated address. We can only update shipping details prior to order fulfillment.

We offer five U.S. shipping options via USPS and UPS:

• Standard Shipping (5–8 business days): $7.95 (free on U.S. orders of $75 or more)
• Priority Shipping (2–4 business days): $13.95
• Expedited Shipping (2–3 business days): $25.95
• Express Shipping (1–2 business days): $36.95
• Overnight Shipping (1 business day): $51.95

Alaska and Hawaii: Standard $13.95 (free on orders of $100 or more), Priority $19.95. Final rates are always shown at checkout.

Yes! We ship to Canada, the United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Norway, Spain, Sweden, the UAE, Saudi Arabia, Qatar, Bahrain, Oman, Australia, New Zealand, Singapore and Japan.

Free international shipping on orders of $150 USD or more (£100 in the UK, A$200 in Australia). See our Shipping Information page for rates.

International orders typically arrive within 5–14 business days, depending on your location and chosen delivery method. Customs clearance in your destination country may occasionally cause additional delays.

International orders may be subject to duties and taxes, which are shown at checkout. When they're included or prepaid at checkout, nothing more is due on delivery. For EU orders, duties and taxes are always prepaid at checkout.

If your checkout doesn't include them, duties and taxes are payable to the carrier on delivery. Refusing to pay them may result in your package being returned or abandoned.

Return eligibility depends on your delivery location:

• United States: 10 days from delivery ($8 return shipping fee).
• United Kingdom, European Union & Norway, Canada and Asia Pacific: 14 days from delivery.
• Gulf (UAE, Saudi Arabia, Qatar, Bahrain, Oman): 15 days from delivery.

Returned items must be unworn, in original condition and in their original packaging with all tags attached. Full details are in our Return & Refund Policy.

You can initiate a return directly through your Customer Account:

1. Log in to your Inaury Account.
2. Select the order and item(s) you wish to return.
3. Submit your return request.

Once submitted, our team will review the request and email you step-by-step instructions (and your return label) within 24–48 business hours.

U.S. orders: exchanges are free within your 10-day return window, subject to availability. Email hello@inaury.com or text +1 (914) 246-5996 with your order number and the piece you'd like instead.

International orders: we don't currently offer exchanges outside the U.S. You can return eligible items for a refund instead.

U.S. Orders: A flat $8 fee is deducted from your refund to cover the pre-paid return label.

International Orders: Customers are responsible for purchasing and providing their own tracked return shipping label.

If your item arrives damaged, please contact us within 48 hours of delivery at hello@inaury.com. Include clear photos of the damaged item and original packaging, and we will promptly send a free replacement or issue a full refund.

Yes. The following items cannot be returned or exchanged:

• Final sale and clearance items
• Bridal Collection pieces
• Personalized or custom-made pieces (these also can't be cancelled)

Once your return is delivered to our U.S. studio and inspected, we will issue your refund within 10–15 business days to your original payment method.

Store each piece separately in a soft pouch or the box it came in to prevent scratching and tangling. Keep jewelry away from direct sunlight, heat and humidity — a cool, dry drawer or jewelry box is ideal.

Yes. Apply perfume, hairspray, lotion and makeup first, let them dry fully, then put your jewelry on. Take jewelry off before applying any sprays or creams.

Yes, please remove all Inaury pieces before showering, swimming, washing hands or doing the dishes.

Gold plating is a thin layer of gold bonded over a base metal such as brass. It gives you the look of gold jewelry at an accessible price.

Wipe each piece gently with a soft, dry cloth. Avoid abrasive cleaners and polishing cloths.

If you have a known metal allergy (especially to nickel or copper), we recommend a short patch test before extended wear: put the piece on for 30–60 minutes and check for any reaction before wearing it longer. If you notice redness, itching, or irritation, discontinue use. If you have a confirmed metal allergy, please contact our support team before purchasing so we can help you choose the best option.

We don't make blanket hypoallergenic claims, since sensitivity varies from person to person. If you have a known allergy, we encourage you to contact us before ordering and to follow the patch test guidance above.

Wipe earring posts and backs with a clean, dry cloth after each wear. Avoid wearing earrings in the shower or while sleeping. Store earrings in individual pouches or a compartmentalized box to prevent scratching. If you notice any skin reaction around the ear, remove the earrings and contact us.

Our customer support team is happy to help. Email us at hello@inaury.com or use the contact form on our Contact page and we'll get back to you as soon as possible.

Yes! Every order arrives individually packaged in our signature Inaury box, making it completely gift-ready.

Absolutely. In your cart, tick "This is a gift — include a gift receipt (no prices)" and we'll leave prices off the packing slip. To add a personal message, use "Add order note" in your cart and we'll include it with your order.

Yes! Inaury digital gift cards are delivered via email, never expire, and can be used on any order.

We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, and Affirm.

Yes, 100%. All transactions are processed through Shopify’s encrypted checkout system using bank-grade security protocols. We never store, see, or have access to your sensitive payment card details.

Yes! You can split your purchase into 4 interest-free payments using Shop Pay Installments or Afterpay. For longer-term monthly payment options, Affirm is also available—simply select your preferred provider at checkout.

Sales tax is applied where required by local laws and is calculated automatically at checkout based on your shipping address.

Yes. When you shop from outside the U.S., prices and checkout are shown in your local currency where available, and duties and taxes are calculated at checkout.

No, promotional discount codes cannot be combined or used in conjunction with a gift card on the same order. Only one discount type or promotional code can be applied per transaction at checkout.

You can enter your promotional code during checkout in the designated discount box before finalizing your payment. Make sure to apply it before completing your purchase, as codes cannot be retroactively applied once an order is placed.

No, promo codes cannot be applied to orders placed before the code's active promotion window, nor can they be applied after an order has already been completed.

Yes! We offer digital gift cards in various amounts. They’re delivered via email, never expire, and can be used on anything we ship.

• To purchase a gift card, click here.